Refund policy
You have 30 days from the date of delivery to request a return. To be eligible, items must be unworn, unwashed, and in their original condition with tags attached.
--- Refunds ---
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.
--- Exchanges ---
If you need a different size or color, please request a return for the original item and place a new order. This ensures the fastest processing time.
--- Sale Items ---
Items purchased on sale or with a discount code are eligible for return under the same 30-day policy.
--- Return Shipping ---
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In those cases, we'll cover the return shipping and send a replacement or full refund — your choice.
--- Damaged or Incorrect Items ---
If your order arrives damaged, defective, or incorrect, contact us within 14 days at buildingonyou@gmail.com with your order number and photos. We'll make it right immediately.
--- Contact Us ---
Questions about returns? Email us at buildingonyou@gmail.com and we'll respond within 1-2 business days.